TECH2RECYCLE SHOP TERMS & CONDITIONS OF SUPPLY OF REFURBISHED DEVICES TO CONSUMERS

To see our Terms & Conditions for selling devices to us - please click here

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1. THESE TERMS
1. What these terms cover
   These are the terms and conditions on which we supply products to you.
2. Why you should read them
   Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
1. Who we are
   We are Tech2Group Limited, a company registered in England and Wales. Our company registration number is 12795085 and our registered office is at 14 Baldock Street, Ware, Hertfordshire, England, SG12 9DZ.
2. How to contact us
   You can contact us by telephoning our customer service team on 0333 577 4422 or by writing to us at Tech2Group Limited, 14 Baldock Street, Ware, Hertfordshire, England, SG12 9DZ.
3. How we may contact you
   If we have to contact you we will do so by telephone or by writing to you at the email or postal address you provided to us in your order.
4. "Writing" includes emails
   When we use the words "writing" or "written" in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
1. How we will accept your order
   Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2. If we are unable to accept your order
   If we are unable to accept your order, we will inform you of this and will not charge you for the product. Reasons for this can be for the following, that the product is out of stock, unexpected limits on our resources which we could not reasonably plan for, we have identified an error in the price or description of the product or we are unable to meet a delivery deadline you have specified.
3. Your order number
   We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. OUR PRODUCTS
1. Products may vary slightly from their pictures
   The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
2. Product packaging may vary
   The packaging of the product may vary from that shown in images on our website.
5. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. PROVIDING THE PRODUCTS
1. Delivery costs
   Any costs of delivery will be as displayed to you on our website.
   1. All Products over £50 qualify for free next day special delivery if ordered before 3pm. Please note this excludes accessories.
   2. All Accessories & orders under £50 will be sent using Royal Mail 48hr tracked service.
2. When we will provide the products
   We will deliver them to you as soon as reasonably possible and in any event within 3 working days after the day on which we accept your order.
3. We are not responsible for delays outside our control
   If our supply of the products is delayed by any events outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
4. Signature required upon delivery
   If no one is available at your address to take delivery the products will not be posted through your letterbox as we need a signature to verify delivery, we will leave you a note informing you of how to rearrange delivery or how to collect in person from your local depot.
5. If you do not re-arrange delivery or collect the products from the local depot as arranged or if, after a failed delivery attempt you do not re-arrange delivery then the products will be held in the local depot for 18 days before being returned to us.
6. When you become responsible for the goods
   A product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from your local depot.
7. When you own goods
   You own a product once we have received payment in full.
7. YOUR RIGHTS TO END THE CONTRACT
1. You can always end your contract with us
   Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
1. If what you have bought is faulty or not as described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see Clause 11;
2. If you want to end the contract because of something we have done or have told you we are going to do, see Clause 7.2;
3. If you have just changed your mind about the product, see Clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
4. In all other cases (if we are not at fault and you are not exercising your right to change your mind), see Clause 7.5.
2. Ending the contract because of something we have done or are going to do
   If you are ending a contract for a reason set out at Clauses 7.2.1 to Clause 7.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
   1. we have told you about an upcoming change to the product or these terms which you do not agree to;
   2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
   3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
   4. 
      we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
   5. you have a legal right to end the contract because of something we have done wrong.
3. Exercising your right to change your mind (Consumer Contracts Regulations 2013)
   You have a legal right to change your mind within 28 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
4. How long do you have to change your mind?
   You have 28 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 28 days after the day you (or someone you nominate) receives the last delivery.
5. When you don't have the right to change your mind.
   If your product is new and came with a seal, tag or similar which explained that when removed this did not allow you to return the product, and you removed it, then you will no longer have a right to change your mind and cancel your order (or, in certain circumstances, we may have to deduct the reduction in value of that item from your order).
8. HOW TO END THE CONTRACT WITH US
1. Tell us you want to end the contract
   To end the contract with us, please let us know through our Contact Us page or by following the instructions which accompany your order.
2. Returning products after ending the contract
   If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Please contact us for a return label or to arrange collection. You must post them back to us at Tech2Group Limited, 14 Baldock Street, Ware, Hertfordshire, SG12 9DZ. Please call customer services on 0333 577 45422 or email us at [email protected] if you have any question on this process. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
3. When we will pay the costs of return
   We will pay the costs of return:
   1. if the products are faulty or not as described; or
   2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
   3. in all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
4. How we will refund you
   If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
5. When we may make deductions from refunds if you are exercising your right to change your mind
   If you are exercising your right to change your mind:
   1. 
      We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
   2. 
      The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
6. When your refund will be made
   We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
   1. Your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, see Clause 8.2.
   2. In all other cases, your refund will be made within 28 days of your telling us you have changed your mind
9. OUR RIGHTS TO END THE CONTRACT
1. We may end the contract if you break it
   We may end the contract for a product at any time by writing to you if:
   1. you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
   2. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
   3. you do not, within a reasonable time, allow us access to your premises to supply the services.
You must compensate us if you break the contract
If we end the contract in the situations set out in Clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10. IF THERE IS A PROBLEM WITH THE PRODUCT

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0333 577 4422 or write to us at [email protected]

11. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS
1. We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

   Summary of your key legal rights

   This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

   The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

   a) Up to 30 days from the day you take ownership of the product: if your goods are faulty, unsatisfactory quality, unfit for purpose or not as described, then you are entitled to a refund.

   b) Outside of 30 days right to reject: You must allow us one opportunity to repair or replace the product. If your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

   c) Over 6 months: If a fault develops after the first six months, we will require proof that the product was faulty at the time you took ownership of it and once provided we shall endeavour to find a solution.

2. 13 Month Warranty
   Notwithstanding the above, we agree that we may (in our absolute sole discretion) repair or replace (free of charge) any device or product that we sell to you if it is found to be faulty or defective within 13 months of purchase, subject to the fault being found to be no fault of the user.
3. Your obligation to return rejected products
   If you wish to exercise your legal rights to reject products you must either post them back to us. We will pay the costs of postage, Please call customer services on 0333 577 4422 or email us at [email protected] for a return label or to arrange collection.
12. PRICE AND PAYMENT
1. Where to find the price for the product
   The price of the product (which includes VAT, unless a product is used which is then sold under the marginal VAT scheme for second hand goods) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 12.3 for what happens if we discover an error in the price of the product you order.
2. We will pass on changes in the rate of VAT
   If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
3. What happens if we got the price wrong
   It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
4. When you must pay and how you must pay
   We accept payment with all major credit and debit cards, PayPal and PayPal Credit, Unfortunately we do not currently accept American Express (AMEX). You must pay for the products before we dispatch them.
5. We can charge interest if you pay late
   If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
1. We are responsible to you for foreseeabe loss and damage caused by us
   If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
   This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at Clause 11.1 and for defective products under the Consumer Protection Act 1987
3. We are not liable for business losses
   We only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in Clause 14.
14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS
1. Nothing in these terms shall limit or exclude our liability for:
   1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
   2. fraud or fraudulent misrepresentation;
   3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
   4. defective products under the Consumer Protection Act 1987; or
   5. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
2. All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
3. Subject to Clause 14.1:
1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sum paid by you for products under such contract.
15. HOW WE MAY USE YOUR PERSONAL INFORMATION
1. How we will use your personal information
   We will use the personal information you provide to us:
1. to supply the products to you;
2. to process your payment for the products; and
3. if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
2. We may pass your personal information to credit reference agencies
   Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
3. We will only give your personal information to other third parties where the law either requires or allows us to do so.
   
16. OTHER IMPORTANT TERMS
1. We may transfer this agreement to someone else
   We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee)
   You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
3. Nobody else has any rights under this contract (except someone you pass your guarantee on to)
   This contract is between you and us. No other person shall have any rights to enforce any of its terms.
4. If a court finds part of this contract illegal, the rest will continue in force
   Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
5. Even if we delay in enforcing this contract, we can still enforce it later
   If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
6. Which laws apply to this contract and where you may bring legal proceedings
   These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts up to six years after receipt of the products. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish up to five years after receipt of the products. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English up to six years after receipt of the products

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To see our Terms & Conditions for selling devices to us - please click here